The people behind your case
Every case is handled by a team of specialists working together, from initial investigation through to escalation, if it's needed.
Management Team
Our management team sets the standard every case is measured against. They oversee our investigation and appeals specialists, making sure you get honest advice, clear communication, and the best possible chance of recovering your money.
Daniel Pierce
Managing Director
Sophia Bennett
Head of Operations
Fraud Investigation Team
Our experienced fraud investigators guide you through every step of recovering your money. They give you a clear, honest read on your chances of success, and the steady support to see it through.
Stuart Kalinsky
Lead Fraud Investigator
Aisha Rahman
Senior Investigator
Appeals & Escalations Team
Our appeals team steps in when a bank or platform pushes back, challenging the decision and taking it further. They know exactly how and when to escalate, and won't settle for a first 'no' when there's still a case to be made.
Grace Lindqvist
Head of Appeals & Escalations
Legal Team
Our experienced attorneys bring the legal weight behind every escalation, from formal complaints to regulatory referrals. They build each case on solid legal ground, giving you the strongest possible chance of a fair outcome.
Marcus Feldman
Legal Counsel
Frequently asked questions
Will the same person handle my case throughout?
Yes. You're assigned a dedicated point of contact within our investigation team for the duration of your case, rather than being passed between departments.
Can I speak to my investigator directly?
Yes. You're welcome to reach out to your point of contact directly at any point, by email, phone, or WhatsApp.
Who decides whether my case goes to appeals or legal?
Our investigation team makes that call based on how your case develops. If a bank or platform pushes back on an initial request, the appeals team steps in, and our legal team is brought in for formal complaints or regulatory referrals.
Do I get to choose which team member works my case?
Cases are matched to the specialist best suited to the type of scam and its complexity, rather than by client choice. Whoever is assigned, you'll always have one clear point of contact.